Technical Support & Warranty Service
With decades of experience in professional audio, recording, DJ, broadcast and music technology, Technosound is committed to supporting the products we supply and helping our customers get the very best from their investment.
As the official Cyprus distributor for many of the world's leading professional audio brands, our team receives regular manufacturer training and has direct access to technical resources and manufacturer support, enabling us to assist you efficiently and effectively.
Expert Technical Support
At Technosound, outstanding customer support is just as important as the products we supply.
If you experience a technical issue with a product purchased from our retail store or online shop, our experienced team is here to help you get back up and running as quickly as possible.
Complimentary Technical Support
Complimentary technical support for quick technical questions and troubleshooting is available during the first 2 years following the date of purchase, for eligible products purchased from Technosound.
Support is available via:
Our aim is to resolve as many technical enquiries as possible during the initial contact whenever practical.
Before Contacting Support
To help us assist you as quickly as possible, please ensure that:
Advanced Technical Assistance
While many technical issues can be resolved remotely, some situations may require further inspection or technical assistance.
Where necessary, we can offer:
Applicable service charges may apply where the issue is not covered by warranty.
Our technical support service is intended to assist with product installation, setup, operation and troubleshooting. It is not intended to replace formal software training or music production tuition, although we are always happy to provide practical guidance whenever possible.
We also encourage customers to consult the manufacturer's user manual, which often contains valuable information that can help maximise the performance of your equipment.
Warranty Returns
If you believe a product purchased from Technosound is faulty during its applicable warranty period, please contact us before returning it.
Products should be returned together with proof of purchase and, where possible, in their original packaging including all supplied accessories.
Until safely received by Technosound, returned products remain the responsibility of the customer.
Warranty does not cover products that have been:
All returned products will be inspected by our technical department.
Where a warranty fault is confirmed, the product will be repaired or replaced, as appropriate, at no cost to the customer. Return shipping will be arranged by Technosound where applicable.
If no fault is found, or if the issue is determined to have resulted from misuse, accidental damage or circumstances not covered by the warranty, inspection, repair and shipping charges may apply.
Need Assistance?
Our experienced technical team is always happy to help.
Whether you need advice before purchasing, assistance during installation or support after your purchase, our experienced team is only a phone call or email away and ready to help.